Refund Policy

We want you to be confident booking with us. This policy explains deposits, cancellations, change orders, and refunds for services booked through RDM Electric.

1. Deposits

• A deposit reserves your appointment window and secures the electrician and materials assigned to your job. It is applied toward your final invoice for the completed work.
• Deposits are authorized/charged securely via Square; we do not store your full card number.

2. Cancellations by you

• 48+ hours' notice: full refund of your deposit.
• Less than 48 hours' notice: the deposit may be retained to cover the scheduling, travel, and material-hold costs of the reserved slot.
• No-shows (electrician arrives and cannot access the property or reach you): the deposit is forfeited, as with the late-cancellation policy above.
• Rescheduling instead of cancelling is always an option and does not forfeit your deposit, subject to availability.

3. Cancellations or delays by RDM Electric

If we need to cancel or cannot complete the booked service (including delays caused by permitting, inspection, or circumstances on our end), your deposit is refunded in full, or applied to a rescheduled appointment at your choice.

4. Diagnostic & service-call time

For troubleshooting/repair visits, the deposit covers the diagnostic time and site visit. If you decline to proceed with the recommended repair after diagnosis, the diagnostic portion of the deposit is non-refundable; any remaining balance beyond the diagnostic fee is returned to you.

5. Change orders

Once you approve a change order (added scope, upgraded materials, etc.) and we've ordered materials or begun the additional work, that portion of the charge is non-refundable if you later cancel the change order, though we'll always work with you on options.

6. Completed work & workmanship issues

If you're not satisfied with completed work, contact us within 7 days. Consistent with our 12-month workmanship warranty, we will return to correct any defect in our installation at no additional charge. Satisfactorily completed work that matches the agreed scope is not eligible for a cash refund, but any covered workmanship defect will always be corrected at no cost during the warranty period.

7. Payment disputes & chargebacks

If you believe you were charged in error, please contact us first at the info below — most issues can be resolved directly and faster than through a card dispute. Filing a chargeback for work that was performed as agreed may delay resolution and future service.

8. How refunds are issued

Approved refunds are returned to your original payment method via Square, typically within 5–10 business days, and may take additional time to appear on your statement depending on your bank or card issuer.

9. Request a refund

Email info@rdmerrillcompany.com or call (206) 676-5600 with your booking reference and we'll respond within one business day.